We want you to like your strap. If something is wrong with it, we will put it right.
Damaged, faulty or wrong item
If your strap arrives damaged, faulty or is not what you ordered, email info@ecitweb.com within 7 days of delivery with your order number and a photo. We will send a replacement free of charge or refund the amount you paid, whichever you prefer. You do not need to send the faulty strap back.
Changed your mind
Unused straps in their original packaging can be exchanged for a different design within 7 days of delivery. Return postage for a change-of-mind exchange is paid by the customer; the replacement is sent free.
Custom-printed straps
Straps printed with your own name, photo or artwork are made to order and cannot be exchanged for change of mind. They are fully covered if they arrive damaged, faulty or with a printing error on our side.
Refunds
Refunds for prepaid orders are returned to the original payment method within 5–7 working days of approval. Cash-on-delivery refunds are sent by bank transfer or Easypaisa/JazzCash to the details you provide.